How Can We Help?

Get the support you need for GitHub App setup, Assurance runs, and API integration.

Documentation

Comprehensive guides and API references

FAQ

Answers to common questions

API Reference

Technical documentation for developers

Integration Status

GitHub integration status and health

Contact Support

We typically respond within 24-48 hours

Response Times

We respond to support requests by email. Enterprise customers may have contracted response commitments — refer to your agreement for specifics.

Email support

Primary channel for all customers

Common Topics

Installing and configuring the HAIEC GitHub App Connecting a repository to an AI System Verifying a Source Asset Generating and managing Assurance API keys Cursor / IDE setup Running Full Assurance Finding your Evaluation, Report, or Passport GitHub PR findings and comments Scan and run failures Data access and privacy Billing and subscription questions Password reset and account access

Slack Support (Optional)

For faster issue resolution, you can request access to our shared Slack support channel.

• Slack support is optional and requires a work email
• Availability depends on your plan
• Email remains the primary support channel
• Slack is for escalation, not onboarding

Request Slack Support

⚠️ Slack is not monitored 24/7. For urgent issues, use email.

Need Urgent Help?

For critical issues affecting your Assurance workflows, reach out directly.

support@haiec.com